Built for the people who carry the licence.
If you answer for the conduct of other officers, this library was written for you — hiring, onboarding and retention, in the same voice.
Three places. One standard.
Every firm I work with loses money in the same three places. None of them are fixed by a thicker handbook.
Hiring
Most bad hires were visible in the interview. The management track gives you questions that surface reliability instead of rehearsed answers.
Onboarding
A new guard's first three shifts decide whether the client renews. Recorded induction modules get them to standard without a supervisor standing next to them.
Retention
Officers leave when the job feels improvised. A clear standard, said the same way on every site, is the cheapest retention tool you own.
Management & Hiring.
The track for the people who interview, induct, rota and discipline. Written by someone who has sat in both chairs.
- 01Screening & hiring interviews
- 02Onboarding and probation reviews
- 03Rota planning & welfare checks
- 04Client reporting & service reviews
- 05Licence compliance & audits
- 06Retention in the first 90 days
What a client firm gets.
One subscription, the whole firm, every new starter from the first day.
- Both tracks unlocked for your whole firm
- Guard modules delivered at handover, no classroom time
- Management modules for whoever runs recruitment and rotas
- New modules added as regulation or client expectations change
- Specialist courses bundled free on a coaching retainer
- One voice across every site, every shift, every officer
Not sure which track your firm needs? Answer three questions.